Some email providers may block our emails or send our emails to your junk/folder. These providers are, but not limited to, AOL, Hotmail, MSN, Proton, Windows Live, Yahoo Mail. We suggest creating an account using another email provider not shown on this list to avoid any disruption. If you don’t receive a response to your email, please log back to this page again, your response will always show up in your Support Account.

NapsGear inventory is updated daily. In the rare instance that we discover an item out of stock in your order, we will contact you immediately to discuss your options.

Your account details and any order details are found here. As a security measure, we will purge orders 4 months or older. 

Please accept our apologies for the possible shipping error! Though rare, at times shipping errors may occur. Please submit a ticket here and attach a photo of the envelope or box – showing your tracking, shipping address, etc. Within the same photo or a second, please include everything that was in the package (ALL of the received items). Upper management will review your case for any needed action.

Your file cannot exceed 1 MB. Your file will not attach otherwise.

We have a strict no-reship policy with any high-risk countries. This includes, but is not limited to, Canada, Australia, China, South Korea, South America, Africa, Middle East, Singapore, APO, FPO. If you are unclear of your country’s risk status, please submit a ticket. Though your country may not be on the list, your country may be a high-risk country. These terms must be agreed upon, in checkout, to place your order.

Due to strict customs clearance regulations, we do not ship to Netherlands, Finland, Norway, Sweden, France, Germany, Hungary, Austria, Slovakia, Czech Republic, Switzerland, Russian Federation, Belarus, and Ukraine.

If you’ve lost your password just click the “Forgot your password?” link on the My Account login page. Enter the e-mail address associated with your account and we will e-mail mail you a new password. If you don’t receive that e-mail within a few minutes, please check your junk mail folder or spam folder. Some e-mail programs may mistakenly misroute your confirmation e-mail. We recommend that you add NapsGear.org as a safe sender to ensure proper e-mail delivery. Please contact our customer care department in case you still do not receive emails from us.

Our available payment options are Chime, Zelle, Bitcoin, USDT- TRC20, 

Some Cryptocurrency exchanges will allow you to purchase Bitcoin,  and Tether with a debit card. You will be provided detailed payment instructions once your order is placed. If you need to return to see those details again, you will find them on your order page, found under your order history.

Any unlisted payment methods are not accepted.

All payments must be submitted in USD only; otherwise, the payment will be rejected.

Our available payment options are Chime, Zelle, Bitcoin, USDT- TRC20, 

Some Cryptocurrency exchanges will allow you to purchase Bitcoin,  and Tether with a debit card. You will be provided detailed payment instructions once your order is placed. If you need to return to see those details again, you will find them on your order page, found under your order history.

Any unlisted payment methods are not accepted.

All payments must be submitted in USD only; otherwise, the payment will be rejected.

Click the tracking number on your order page and select the available tracking link to follow-up. Your order page can be found here.